Terms and Conditions of Service

These terms describe how exchange works on the bitwhite.net website. By creating an order, you confirm that you have read them. The only official domain of the service is bitwhite.net; the official communication channels are listed on the “Contacts” page.

To place an order, select the coin you give and the coin you receive, and enter the amount and the receiving address. If the selected coin requires a tag (memo or destination tag), enter it as well. In automatic mode, a refund address is also required.

The rate, the fee and the final amount to be received are shown before the order is created. The rate is fixed at the moment the order is created.

In automatic mode, the payout is made without operator involvement after the payment is confirmed on the network. In manual mode, the payout is checked by an operator. Current fees and the list of available coins for each mode are shown on the exchange page.

A payment address is issued for each order and is valid for up to 2 hours. Send exactly the amount stated in the order, in the network selected in the order, and before the deadline expires. Do not reuse a payment address for new payments.

Funds sent after the deadline has expired are processed manually by an operator through the support service.

An order is considered accepted for execution once the required number of network confirmations has been received (the number of confirmations depends on the network and is shown in the order). Confirmation time is determined by the network and its load and does not depend on the service.

After the payment is confirmed and the exchange is completed, the coins are sent to the receiving address you provided. You can track the order status by the order number and by the order link. Save them: support will use them to quickly find your exchange. The transaction identifier (txid) is displayed in the order and can be checked in the blockchain explorer of the relevant network.

If you sent an amount different from the one stated in the order, sent the payment in a different network, or sent it after the deadline expired, the order is passed to an operator for manual review. Do not send the payment again: contact support and provide the order number and the txid.

If the exchange did not take place, in automatic mode the coins are returned to the refund address you provided. In other cases, the refund is determined by the operator after reviewing the order. Transfers to incorrectly entered details cannot be cancelled or refunded.

The customer bears sole responsibility for the correctness of the destination and refund addresses, the selected network and the memo, if one is required. The customer is solely responsible for keeping access to their own wallet secure. The service never asks for a seed phrase or private keys: do not share them with anyone.

For questions about an order, contact support through the official channels listed on the “Contacts” page. Provide the order number (BW-…), the coin and the amount, as well as the txid if the payment has already been sent. Do not trust messages from anyone who contacts you first: the service does not offer exchange through private messages.